Frequently Asked Questions
Shipping and Tracking
PLEASE ENSURE ALL OF YOUR SHIPPING DETAILS ARE 100% CORRECT BEFORE PLACING THE ORDER.
Kirk Ltd. Co. and Kirk Jewelry Ltd. are not responsible for incorrect or missing shipping information provided at checkout. We will not process refunds for shipping under these circumstances and the buyer will be responsible for additional shipping fees to resend merchandise.
If you have made a mistake with the shipping address, or would like to update the address, please contact us as soon as possible. Most orders ship within 24-48 hours after the order is placed, so time is of the essence.
All merchandise is shipped free within the continental United States via USPS Priority Mail, insured, signature required. Packages normally arrive 5 to 10 days from ship date, but delivery time may be affected due to COVID-19 and/or a busy holiday season. A tracking number will be provided on all orders via email within 1-3 days of shipment.
Requests for items to be shipped via 2nd Day UPS or FedEx will be charged $60 flat rate.
Please email Elizabeth at kirkltdco@gmail.com, for pricing and availability for any international orders, orders exceeding $5000.00 in value, and orders requiring overnight shipping.
Please note that any taxes and custom fees in regard to your purchase are to be paid by customer.
Returns and Exchange Policy
Purchases may be returned or exchanged, with email authorization (kirkltdco@gmail.com), within 7 days of acceptance of delivery. Items must be unworn and unaltered, accompanied with original packaging, instructions, and warranty information within the 7-day time frame. Exceptions to the return and exchange policy are purchases which have been special ordered or custom made. Special and custom orders are ineligible for return, refund or exchange.
Returns for refund will be credited to the method of payment provided in your original purchase. Please note that your original shipping and handling or other costs will not be refunded unless you have received a damaged, defective, or incorrect item.
Purchaser is responsible for return shipping, and proper insurance of package, and must provide a tracking number for reference to kirkltdco@gmail.com.
Warranty
Kirk Ltd. Co and Kirk Jewelry Ltd. warranties our manufacturing and craftsmanship for the life of the piece. We do not warranty any wear and tear, whether it is from hard wear and tear, brittle wear caused by swimming pools, hot tubs, ocean adventures, rock climbing, gardening, physical labor, etc. It is the responsibility of the client to schedule a yearly appointment to ensure their jewelry is inspected, cleaned and given suggestions on how to maintain the integrity of their piece.
Return of Damaged Goods
If there is damage to an item upon delivery, call Elizabeth immediately at 1-505-314-3268 for assistance.
o Pack item securely. Use original package, if possible.
o Include copy of invoice, be sure it includes your name, address, phone number, email address and invoice number.
o All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. Purchaser is responsible for return shipping, and proper insurance of package, along with providing a tracking number for reference to kirkltdco@gmail.com.
o Ship the return package to the address indicated on the invoice: Kirk Ltd. Co., 3508 Hwy. 47, Bosque Farms, NM 87068
o Keep Return Tracking Number from the package you are returning to ensure that the package is returned to us.
o You can expect a refund within 30 days, or sooner, of our receiving your return product. Refund will be credited to the method of payment used in original purchase.
Custom Orders
Custom Design Policies
Thank you for your interest in Kirk Ltd. Co. and Kirk Jewelry Ltd. Below are the custom design terms, overview, return policies, and agreements for entering into the custom design process with our company. By contacting us for an initial consultation, you agree to the Kirk Ltd. Co./Kirk Jewelry Ltd. policies listed below.
Overview
Initial Consultation
Our studio is open by appointment only. Please contact us for an initial consultation to see if we will be able to assist you with designing and making a custom piece. A $250 non-refundable design fee will be charged to start the design process and will be applied to the final cost of the custom piece if the potential customer decides to move forward with our services.
Estimates
Once we have mutually agreed upon a custom design, we will provide you with an estimate that will be valid for 14 days from the day of the quote. After the 14-day time period, the estimate is subject to change.
Deposit and Final Payment
Once provided with an estimate, we require a 50% non-refundable deposit to begin working on your custom piece. If the custom work is to include diamonds and Gemstones, they must be purchased at the start of a custom order in addition to the (50%) fifty percent deposit. All gemstone and diamonds that are purchased are final sale and not eligible for return or exchange, this includes loose and set stones. Deposit can be processed over the phone or online with a credit card. Clients who wish to deliver payment in person, may pay with cash, credit card, or cashier’s check. Personal/business checks are not accepted.
Client Items Left In Kirk Ltd. Co/Kirk Jewelry Ltd. Possession
Prior To Deposit
If a custom piece is to incorporate components of existing jewelry pieces, the potential client may choose to leave their jewelry, scrap, gemstones and diamonds in our possession for a maximum period of three (3) months from the time of drop-off. In the event the potential client does not wish to move forward with a project after the 14-day time period for the estimate, three (3) email reminders will be sent for pick up of their items during this three (3) month time period. If the potential client does not respond to email reminders either via email or phone call, regardless of circumstances, items left in our possession after the three (3) month mark will become Kirk Ltd. Co/Kirk Jewelry Ltd. property and will be subject to scrapping. Kirk Ltd. Co./Kirk Jewelry Ltd. will not be held liable for items that have been left in our possession for longer than the three (3) months, for any given reason other than our failure to communicate the three email reminders mentioned above. It is the client’s responsibility to insure their contact information is correct and current.
After Deposit Had Been Made
Clients who have entered into agreement for custom work may leave their jewelry, scrap, gemstones and diamonds in our possession for the length of the time it takes to complete the custom piece. Once we receive final payment for the job, any unused items will be returned to the client along with their new custom piece. It is the client’s responsibility to leave current contact information so that updates are communicated prior to completion of the custom piece.
Finished Custom Job
Once a project has been completed, the client will be contacted for final payment before custom work is released. In the event the client fails to maintain any communications with us, whether by email and/or phone call, their items will be held for a period of no more than three (3) months from completion date. Kirk Ltd. Co/Kirk Jewelry Ltd. will send no more than three (3) email reminders within the three (3) month time frame, asking for customer to pick up their items. If the client does not return email attempts, either via email or phone call, regardless of circumstances, the items left in our possession after the three (3) month mark will become Kirk Ltd. Co/Kirk Jewelry Ltd. property. We will not be held liable for items forgotten or left in our possession for any period longer than the three (3) months, for any given reason other than our failure to communicate a warning to the client prior to the three (3) month deadline. It is the client’s responsibility to leave correct and current contact information and/or relay any changes to such information during the three (3) month process.
Return and Cancellation Policy Custom Jewelry
Custom work is not eligible for return, refund or exchange. If the client wishes to cancel their order, they may do so at any time, but the 50% deposit will be retained by Kirk Ltd. Co and Kirk Jewelry Ltd., along with the $250 design fee. The client will be billed for the number of hours worked on building their piece up to cancellation at labor rate of $100.00 an hour. The customer will also be charged for all materials used up to the point of cancellation.